We have long held that we should have the comfort to submit surveys, ask questions, approach your Board Members, and approach your ministry team leaders and our Pastors with as much transparency and openness as possible. Questions that come out of the surveys, etc. give us a good pulse of where we are and where we are not. Surveys are treated with a high degree of sensitivity but occasionally we will receive comments or questions that are difficult to answer generically, as many of these are personal observations and concern. The information and comments are built into a composite report that provides us with a snapshot on demographics, etc. These metrics then define areas of concern or patterns.